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What you paid for isn't what you get

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What you paid for isn't what you get

Postby SuperFast » Wed Jun 28, 2017 9:25 pm

Hi fellow collectors,

I've got a SF 31 Lincoln today in the mail, first I was glad to held the parcel in my hands but after I opened it I was only disappointed.

I've paid for SF 31 Lincoln with big wheel arches and small wheels.
SF31_paid.jpg
SF31_paid.jpg (60.91 KiB) Viewed 253 times

SF31_BP_paid.jpg
SF31_BP_paid.jpg (75.8 KiB) Viewed 253 times

And I've got a Lincoln wit big wheels and a drill hole in the baseplate.
SF31_falschesModell.jpg
SF31_falschesModell.jpg (386.22 KiB) Viewed 253 times

SF31_falschesModell2.jpg
SF31_falschesModell2.jpg (105.37 KiB) Viewed 253 times

I opened a claim via eBay, a few minutes after that I got a message from the seller in misspelled German.

Wow, this sucks.
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Re: What you paid for isn't what you get

Postby GHOSTHUNTER » Thu Jun 29, 2017 10:47 am

With those clear pictures (make sure you have copies backed up somewhere as this is good evidence), you have good cause for making a case for a full refund.

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Re: What you paid for isn't what you get

Postby Malibu » Thu Jun 29, 2017 2:52 pm

GHOSTHUNTER wrote:With those clear pictures (make sure you have copies backed up somewhere as this is good evidence), you have good cause for making a case for a full refund.


You should even insist that the seller has to pay delivery costs in both directions.
I always do it and all sellers did agree by now.

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Re: What you paid for isn't what you get

Postby Moyboy » Fri Jun 30, 2017 1:04 am

Obviously used someone else's photo not realising the differences.
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Re: What you paid for isn't what you get

Postby SuperFast » Fri Jun 30, 2017 7:29 pm

Hi there,

I'm still in contact with the seller, he told me now, that he had a car with wide wheels and the car with thin wheels, he gave me the wrong car by mistake - his words.
He asked me too, if I want the right car. Haha I said "YES". Let's look which car I'll get now. Maybe a car with thin wheels but without the wide wheel arches. I'll keep you informed.
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Re: What you paid for isn't what you get

Postby GHOSTHUNTER » Fri Jun 30, 2017 7:43 pm

It certainly can happen if the seller is not as informed on the models they sell and will likely have the models out of their boxes for ebay pictures and just put them back in the wrong boxes which if a model is box specific is a problem for the buyer.

I have seen Yesteryear models from a seller put into the wrong boxes and they don't understand what the problem is when I contact them pointing it out and if they are not prepaired to correct it, I end up having to buy both models and put them in the right boxes myself!

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Re: What you paid for isn't what you get

Postby SuperFast » Sun Jul 02, 2017 7:44 pm

I have some good news, the seller has sent me the right Continental.
SF31_1.jpg
SF31_1.jpg (266.31 KiB) Viewed 108 times

SF31_2.jpg
SF31_2.jpg (359.96 KiB) Viewed 108 times

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Re: What you paid for isn't what you get

Postby GHOSTHUNTER » Sun Jul 02, 2017 8:12 pm

The seller has come good, result.

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Re: What you paid for isn't what you get

Postby motorman » Sun Jul 02, 2017 9:06 pm

An excellent result and a nice variation of the #31 :D
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